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Frequently asked questions

Everything you need to know before and after your order

We ship within 2-3 business days. Delivery typically takes 5-7 business days within India.

Yes, we ship worldwide. International shipping takes 10-15 business days.

Yes, you will receive a tracking number via email once your order ships.

We accept returns within 7 days of delivery for unused items in original packaging.

Yes, all our gemstones are 100% natural and certified by reputable gemological laboratories.

Yes, each piece comes with a certificate of authenticity from certified gemologists.

You can verify your gemstone using the certificate number on our website or at any certified gemological lab.

We use sterling silver, gold-plated brass, and pure gold depending on the design.

Clean with a soft cloth, avoid harsh chemicals, and store in a dry place away from direct sunlight.

We recommend removing your jewellery before bathing to preserve its shine and energy.

Cleanse your gemstones monthly under running water or with sage smoke to maintain their energy.

Gemstones can absorb negative energy over time. Regular cleansing helps restore their natural vibrations.

Yes, all our gemstones are energised with Vedic mantras before being shipped to you.

Energisation is a sacred process where gemstones are charged with positive vibrations through mantras and rituals.

Yes, you can re-energise by placing it under moonlight or chanting specific mantras associated with the gemstone.

Energisation can last several months to years depending on usage. Regular cleansing helps maintain the energy.
Why Choose Us — Ratna Aura
✦ The Ratna Aura Promise ✦

Why Choose Us

Every piece is chosen, cleansed, and blessed before it reaches your wrist — never mass-produced, always meant for you.

Lab-Certified Authenticity

Every gemstone ships with a certificate of authenticity from [Lab/Certification Partner Name] — no dyed glass, no imitations.

100% Genuine

Energised & Blessed

Each bracelet and mala undergoes a traditional Pran Pratishtha ritual before dispatch, so it reaches you spiritually activated.

Ritually Prepared

Matched to Your Rashi & Mulank

Recommendations are drawn from your birth number and zodiac sign, not a generic bestseller list.

Personalised

Sourced Direct, Not Resold

We work directly with cutters and artisans, cutting out middlemen so quality goes up and price stays honest.

No Middlemen

Free Astrology Consultation

Unsure which stone suits you? Our in-house astrologer helps you choose — at no extra cost, before or after purchase.

Expert Guidance

Hassle-Free Returns

If a piece doesn't feel right for you, our simple 7-day exchange window has you covered.

Peace of Mind