Shipping policy


Shipping Policy

At RatnAura, every order is prepared and dispatched with care. This page outlines how shipping works, so you know exactly what to expect from order to doorstep.

Order Processing Time

Orders are processed and handed to our courier partner within 24 to 48 hours of confirmation (excluding Sundays and public holidays). Each piece is quality-checked and energised before packaging, so please allow this window before dispatch.

Delivery Time

We currently ship across India only. Estimated delivery timelines:

Region

Estimated Delivery

Metro cities

3–4 business days

Other cities and towns

4–6 business days

Remote/rural areas

5–7 business days


(These timelines begin after dispatch, not from the order date.)

Shipping Charges

  • Free shipping on all prepaid orders
  • Cash on Delivery (COD) orders carry an additional COD handling fee, charged at checkout

Order Tracking

Once your order is dispatched, you'll receive a tracking link via SMS and email. You can also check your order status anytime under My Orders on our website.

Cash on Delivery (COD)

COD is available across India. To keep this option reliable for everyone, we may occasionally request a small confirmation step (such as a prepaid token amount) on high-value COD orders. This will always be communicated to you before dispatch.

Delayed or Lost Shipments

While we work with trusted courier partners, occasional delays can happen due to weather, regional disruptions, or courier-side issues beyond our control. If your order hasn't arrived within the estimated window, reach out to us at ratnaura2026@gmail.com  or WhatsApp and we'll track it down for you.

Incorrect or Incomplete Address

Please double-check your delivery address at checkout. If a package is returned to us due to an incorrect or incomplete address, we'll reach out to arrange reshipment; a re-delivery shipping charge may apply.

Multiple Delivery Attempts

Our courier partner will attempt delivery up to 3 times. If delivery still isn't possible, the order is returned to us, and we'll contact you to arrange a reshipment or refund as applicable.

International Shipping

We currently ship within India only. We're working on expanding to international destinations — follow us or subscribe to our newsletter to know when this opens up.

Questions About Your Shipment

For any shipping-related questions, contact us at ratnaura2026@gmail.com or WhatsApp, and we'll be glad to help.